Supercharge your customer 360 with Sprout Social and Salesforce

Sprout Social is Salesforce’s preferred social media management solution. This global partnership empowers you to instantly capture, interpret and act on social signals throughout your CRM to keep pace with the speed of social.

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Product UI showing a Sprout Social customer accessing Salesforce CRM case data

Sprout is trusted by 32,000+ world-class brands and organizations of all sizes

As a Sprout Social and Salesforce customer, it is incredibly exciting to see these two industry leaders expand their partnership and launch even deeper product integrations. Both solutions are integral to ensuring we are able to create meaningful and personalized touchpoints throughout the customer journey. With a more connected suite of products, we look forward to increasing the impact of our initiatives and implementing new, efficient workflows across the organization.”

Kristin Johnston, Digital Campaign Supervisor, Gordon Food Service

Power your CRM with Social Intelligence

Product UI of a company, Snouts, Paws, & Tails, using the Salesforce Service Console within Sprout Social to reply to a customer who needs assistance on Facebook

Sprout's integrations connect actionable social signals to CRM data so you can:

Gain a 360-degree view of customers
Deliver world-class omni-channel care
Tailor marketing journeys for your audience
Take cross-channel action faster and at scale

An innovative, continued partnership

Fuel your Salesforce suite with Social Intelligence to sharpen customer experiences and your strategic business decisions. Leverage social data in:

Agentforce Service (formerly Service Cloud)

Deliver world-class omni-channel care by meeting your customers where they are— while empowering agents to move faster and smarter.

Agentforce assistant for service

Enhance your brand experience and gain 360-degree customer insights through conversational AI that leverages your Service Cloud data.

Tableau

Make more well-informed, data-driven decisions when you have a customized, full view of your customer, market and business data in a single source of truth.

Agentforce Marketing (formerly Marketing Cloud)

Spark lifelong customer relationships by personalizing customer journeys — and surface insights alongside your other marketing metrics.

Slack

Save time and simplify workflows with real-time updates through Slack for approvals and tasks.

Agentforce Sales (formerly Sales Cloud)

Send qualified leads to your sales team and create new contacts in connection with your social channels.

Your intuitive, integrated platform to power your social media strategy

Product UI of Salesforce Service Cloud displaying a customer case history with an open quality issue and the most recent response.

Engagement

Build brand loyalty

Accelerate resolution time with AI-driven routing, response suggestions and sentiment analysis.
Gain customer insights from social messages and conversation history through contacts and leads.
Unify all networks and profiles into a single stream to monitor incoming messages and provide quick responses.

Analytics

Drive strategic decision-making

Analyze metrics for Instagram, X (formerly known as Twitter), Facebook, LinkedIn, YouTube and Pinterest.
Compare your social performance to your competitors' to find new opportunities.
Directly tie social efforts to business results with automated, presentation-ready reports.

Sprout Social product UI displaying a paid engagement report highlighting total spend and engagement for August 1 to August 12, 2024.

Sprout Social product UI displaying the best time to post using Optimal Send Times for X, Facebook and Instagram on August 18, 2023.

Publishing

Reach your audience

Schedule posts for Instagram, X, Facebook, LinkedIn, Threads, YouTube and Pinterest.
Organize posts across profiles, networks and campaigns using a shared content calendar.
Publish content at the times most likely to reach audiences with Optimal Send Times.

Listening

Act on critical insights

Track and analyze relevant conversations to understand sentiment and brand health.
Keep your finger on the pulse of industry trends and identify brand advocates.
Scale the process of high-volume data ingestion with AI-driven technology.

Sprout Social product UI of Analyze by AI Assist showing data on Listening topics.

Employee Advocacy

Maximize your brand impact

Empower employees to amplify brand messaging across their own social networks.
Share lead-generating content to drive revenue without straining your ad budget.
Reduce risk by providing pre-approved, on-brand message ideas.

Customers have ranked Sprout the enterprise leader every quarter since 2018

Request a personalized demo

See how our platform’s powerful data, flexible tools and intuitive user experience can help you connect with your audience at scale and gather critical insights that move your business forward.